Return, Replacement, Order Cancellation & Exchange Policy

1. Order Cancellation Window

Orders can only be cancelled or modified within 12 hours of placement, or before the order status changes to “In Process” or “Shipped” (whichever is earlier). Once an order enters the production phase, cancellations, modifications, or refunds are strictly prohibited.

2. Pre-Production Verification

An automated order confirmation is sent via WhatsApp/Email immediately after purchase. It is the customer’s responsibility to review the selected sizes, designs, and shipping details. Any corrections must be reported within the 12-hour grace period. No changes can be accommodated once manufacturing begins.

3. Eligibility for Replacement / Exchange

We do not offer monetary refunds. However, customers are entitled to a product replacement or exchange strictly under the following conditions:

  • A genuine manufacturing defect is identified in the product.

  • The product is damaged during transit (Subject to Section 3).

  • An incorrect product or size has been delivered (differing from your original order invoice).

⚠️ Important Notice: Items cannot be exchanged or refunded if you have received exactly what you ordered but later wish to change the size, color, or design. This policy applies to all our merchandise, including but not limited to T-shirts, Books, and Wall Art.

4. Printed T-Shirts & Customized Products Policy

  • Strict No-Return / No-Exchange: All printed T-shirts, customized art, and bespoke products are manufactured as on-demand pre-orders.

  • Since these items are custom-made specifically to your specifications, they are strictly ineligible for refunds, returns, or exchanges for subjective reasons (e.g., fit preferences, change of mind). Please review our size charts and design details carefully before finalizing your order.

  • Color Disclaimer: Due to differences in monitor settings, digital photography, and screen brightness, a minor color variation of 5-10% may occur between the digital image and the physical product. Such minor variations are not classified as manufacturing defects.

5. Anti-Fraud Unboxing Video Mandate (Required for Claims)

  • To protect the brand against fraudulent claims, an uninterrupted, clear unboxing video is mandatory to process any claim regarding transit damage, missing items, or wrong products.

  • The video must clearly show the courier label, the sealed state of the package before opening, and the continuous process of opening it. Claims without a valid unboxing video will be strictly rejected.

6. Claim Timeframes & Cancellation

  • Damaged / Defective Items: Any claims for misprinted, damaged, or defective items must be reported within 24 hours of delivery.

  • Lost in Transit: For packages lost in transit, all claims must be submitted no later than 1 week (7 days) after the estimated delivery date.

  • Order Cancellation: Orders can only be cancelled within 12 hours of placement or before the order status changes to “In Production/Shipped,” whichever is earlier. Once production begins on custom orders, cancellations are not permitted.

7. How to Report an Issue & Return Criteria

If you notice a valid issue with your order, contact our support team via email at namaste@resanskar.com or via WhatsApp at +91 9911698758 / +91 8588844973.

To proceed with a verified exchange/replacement, the product must fulfill the following criteria:

  1. The product must be completely unused, unworn, and unwashed.

  2. The product must be returned in its original condition, complete with packaging and the original Barcode/MRP/Brand sticker intact on the cover.

  3. Our team will request clear images/videos of the product and the MRP sticker before approving the return logistics.

8. Refund Alternative

  • No Cash/Bank Refunds: We do not provide monetary refunds to bank accounts or wallets.

  • Store Alternative: In verified cases where a replacement cannot be provided (e.g., out of stock), customers will be issued a store credit or allowed to select alternative items from our store equivalent to the original order value.

9. Shipping, Non-Delivery, and RTO (Return to Origin)

  • Incorrect/Insufficient Address: If a shipment is returned to our facility due to an incorrect, incomplete, or insufficient address provided by the customer, the customer will be liable for all reshipment logistics costs.

  • Failed Delivery Attempts: Our courier partners make up to 3 attempts to deliver the package. If the customer remains unreachable or refuses delivery, the package will be returned to our facility. The customer must pay additional shipping charges to have the package dispatched again.

  • False Deliveries (Delivered Status): If the courier tracking explicitly states that an order has been successfully delivered but the customer claims non-receipt, our company will not be liable for a free replacement. Any secondary shipment in this scenario will be entirely at the customer’s expense.

10. Force Majeure (Unforeseen Delays)

ReSanskar will not be held responsible for any delays or failure in delivery resulting from acts of God, natural disasters, severe weather conditions, government restrictions, strikes, custom clearances, or any other unforeseen logistical disruptions beyond our control. In such cases, your order will be processed as soon as normalcy resumes.

11. Fair Use & Abuse Policy

We reserve the right to refuse service, cancel orders, or reject replacement requests from any customer who displays abusive behavior towards our support staff, makes repeated suspicious claims, or attempts to exploit our policies for fraudulent gains.

12. Legal Jurisdiction

All disputes, claims, or legal matters arising out of or in connection with purchases made on our platform shall be subject to the exclusive jurisdiction of the courts located in Delhi, India only.